Right after my Social Security deposit Wednesday night, on the morning of Friday November 30 I received a low balance alert in my email and immediately called Direct Express, KNOWING I had not used my card. After logging in and being told by the computer my account didn't exist I waited for a Customer service Representative (CSR) in which a human came on posing as a machine reading a script about calling later that computers were down. All day I called back and they would give different excuses. Computer is down. Computer is UPDATING the system. Computer has FROZE.
I can only pull up half a page, so call back. One CSR told me that my account was hacked at 1155 Boul Rene but couldn't tell what state because only half the screen showed up. Another as much as told me that that night CANADA had hacked my account as well as many more of there card holders.
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