On 2nd November I made a claim to City Financial UK for a loan amount of £1000. They informed me to pay an admin fee of £75 which they then took from my bank account on Thursday 15th November. I contacted them to find out when I would receive my loan and they told me they have sent me the T&C to sign, send back and then I would receive loan within 3 days. They did not send me the T&C. I looked the company up online and discovered over 200 reviews from people saying the company is a Fraud, every person I read said they did not receive there T&C nor their loan even after being advised they were accepted. Many reviews mentioned how rude staff were at city financial, refused to issue refunds and continued to ignore phone calls and letters.
I today have spoken to City financial after they had originally given me fake phone numbers. They told me I was not getting my fee back. I told them I have not signed any agreement and I am within my consumer rights to have a full refund minus £5 which by law they are entitled. Please can you help me get my money back. These people should not be running a business and ripping people off who clearly do not have the money to throw away to these people. Thank you.
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