I have had this trouble with my Internet since long, have contacted 3 different agent on chat but none could help me on this. All says that I need to contact local engineer or pay at&t to fix it.
But one agent made my day, he was with me on chat for an hour and finally fixed my computer.
His name was Lucky lm4392.
You can ask him on the chat, they really do transfer chat to him.
I got disconnected on chat Lucky called me up within a min and asked to start the chat and ask for him.
He was really helpful and friendly, just made my day.
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