I went on Time Warner chat and got an agreement date to pay my overdue bill for my internet and phone and they shut my internet off after getting this agreement. They said that chat could not extend my date that far and they would not honor our agreement. Customer service said that chat had the same authority as they did but this chat rep could not extend my service due date that far. Very upsetting. They conveniently lost my chat and said even if they did find it that it would not change anything.
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