Complaint / Review
JustAnswer.com
Mental Health Answers Cut From My 13 Euro Monthly Plan

I am stunned by what Just Answer has done! I was given an affordable subscription and was allowed to ask as many questions as I liked. I took a particular interest in a counsellor in the mental health section, and I found him excellent in his answers. So I continued with him and gave him the top tips for his answers, as well as paying the subscription fee of 13 euros a month to Just Answer. I poured out my heart to him and told him all about past abuse and other issues specifically related to the nervous breakdowns I had had. If I was missing for a while, I would get emails urging me to ask other questions, so I used to go along with this.

Then all of a sudden they emailed me and told me that mental health was no longer covered under my subscription terms and that I would have to pay more. The prices I would have to pay are exorbitant to me. Mental health is a huge area and involves a lot of counselling; it is not simply about asking a question every now and again, and this is why I found the subscription I was on so valuable. Now I feel like such a fool over what has happened, and I feel I have really been conned (not by the counsellor himself, but by the administrators of the site). I would hate this to happen to another mental health patient, because all of us with mental health problems are in a vulnerable position in society due to the stigma surrounding mental health. I beg you to let as many people as possible know about this. Thank you.