On 20-06, I placed an online order with a Hong Kong company and authorized a PayPal payment.
On 23-06, I received a message that the payment was rejected (not enough funds, as it turned out).
On 23-06, to cut corners, I logged into my PayPal account and made the payment "manually."
On 30-06, K. O Gadget Store confirmed that they received my payment.
On 16-07, I got a shipping confirmation from K. O Gadget Store.
On 26-07, K. O Gadget Store used my authorization from 20-06 and charged me again.
I wrote to them twice and got no response, so, believing in PayPal's buyer protection assurances, I contacted PayPal about it. There were two options to choose from: "goods not received" and "unauthorized account access."
Had I opted for the first, I probably would have gotten my money back, but I opted for the second. PayPal responded very promptly indeed: they investigated, and there was no unauthorized account access. That is formally correct, but they could see all the history and the same order number in both payments. What did they choose to protect? Their transaction fee, it seems to me.
0 comments