These are the 4 most recent communications: #1)
8-4-12
I have had Skybeam (when it was Mesa Networks) for approx 10 years. I have two buildings on my property.in August we called for tech service for one of these buildings. When the tech came out, he discovered the wiring from the dish to the computer was fried. He said it was wired incorrectly and could not believe it had lasted this long. It also had burned up our computer. The tech actually took our computer home with him to try and repair it. We paid him a service fee, but he determined it was non-reparable. He came back, returned the fried computer, replaced all the wiring from the dish to the computer. We had to go out and buy a new computer. Again, it fried. So now we have two ruined computers and no service. We were passed us along to another tech who was re-scheduled. He said he would have to refer it to someone at a higher level. I said I was fine with all that as long as I wasn’t being charged while they were getting everything worked out. Since that day, we have never had service there. I find out now that you have still been charging me. I called 10 days ago to have that taken care of. I was told that you were only capable of refunding 2 months. I asked to speak to a supervisor. I was told that Sadie Lucille would call me. Eight days later, Sadie had still not called me. I called back and asked to talk to her. She stuck by her statement that you were only capable of returning 2 months. That was at 9:00 AM. I asked for her supervisor, Tom Gallegos who never called me back either. So at ten minutes before 5:00 that night I called back to talk to Tom Gallegos. Tom said he was now capable of returning $200 and repair my two computers. Of course, the $200 offer is not even close, and the two computers have been deemed to be non-reparable. Tom claimed that he would like to resolve this and give me my refund but the computer will only allow him to go back a year on recurring. His lame excuse does not hold water. I own businesses that survive on recurring members. I happen to know the whole recurring scene, including how to get my money back. Trust me, it is not impossible to return a person’s money. He just doesn’t want to. I have returned recurring money to my customers in the past, mainly because it was the right thing to do. It was obvious that this person had not used their membership in a long time. I look back and see what the last date they were in, and refund the rest. Right is still right, and wrong is still wrong, regardless of what your ridiculous policies are. I’m going to offer you one more chance to make this right. You can tell I have sunk my teeth all the way into this and I will go as far as I have to to make this right. I will also go as far as necessary to inform the public about Skybeam. As it turns out, one level of my business is arranging press conferences with the media for fundraising companies. It would be unfortunate to see yourself in a mass setting like that, and in a ultra-negative way.
Bottom line, you owe me $852.80 plus two new computers. I can be contacted at (Personal Info Removed) cell. I’ll expect a call by end of business Monday Aug 6. Tuesday I am devoting my entire day to this issue. My statement (which is very similar to this letter) is already prepared and ready to launch on all the consumer sites, social media sites and of course, mass media. This same letter is going to the credit card company who you have ACH’d for those two years. As you know, in a credit card dispute, the credit card company just withdraws that figure from your acct.
Thank you,
MiShell Shasteen cc: Sadie Lucillo, Tom Gallegos
#2)
Nice try Tom. I'll move forward with much more than a formal complaint. I'm sure you get the drift by now that I will not lie down on this issue. Being involved in the media I have multiple options at my disposal. I'll keep moving forward as hard and fast as possible, daily, until I get my refund.
Mishell shasteen
On Aug 6, at 11:52 AM, Thomas Gallegos wrote:
MiShell,
We are offering you a $200.00 credit for the inconvenience and poor experience you have endured. We did offer to repair both computers if it was determined they were damage as a result of our service. From my experience the most damage I have ever seen from our service is minor such as a blown out port on a router or PC. MiShell, I was given your name by Sadie and called you by the end of the business day as you had requested. I have never tried to give a refund for over a year so I have no idea why I would not be able to if needed. According to our terms and conditions you need to give notice 30 days prior to the requested termination date. According to the documentation we have on file there is no information that indicated you ever made a request to cancel service.
I do apologize that you had a poor experience and would be willing to offer you a $200.00 dollar refund, however this is the most we can do. If this is not acceptable you can move ahead with filling a formal complaint.
Regards,
Thomas Gallegos
#3) No this resolution is not satisfactory. Tom, I suggest you read all your notes on this acct starting back in Aug. You will notice multiple complaints that our service is down. You will notice complaints that you had fried two of our computers and had still not returned to do the rewiring you still had to do. You will notice concerns that we have been without internet service for several months, and now sitting here with two burned up computers. You will notice several communications verifying that we will not be charged until our service is back and our wiring has been redone for the second time.in all that communication, you still kept charging me. Now, for you to refuse to refund that money and make that right, is absolutely wrong. As I told you Tom, currently, I'm not even pressing the subject of the two computers you burned up. (Even though your tech took it home with him and tried to repair it. His response was that it was non-repairable. We paid him for trying) I am definitely insisting, however that my money be returned. Until you resolve this, I will be pressing forward in several different directions. As soon as you would like to refund my money, my reports to media and social media and different internet sites will cease. Thank you, MIShell Shasteen (Personal Info Removed)
#4) 8-10-12 After several weeks of trying to resolve an issue with the Skybeam execs, we are still no further. Skybeam fried two of my computers in Aug and Sept. They attempted several times to rewire our dish, but unsuccessfully. Since then, they have still been charging me. So far, a total of $852.80. At the moment I am requesting only the return of my money. I haven't even started insisting on the replacement of my computers. RE: the refund, Tom Gallegos, Sadie Lucio in the Colorado office, and another exec out of Arlington named Chris, all refuse to refund my money. They can see that there has been zero activity on that dish since Aug and still refuse to do the right thing. On top of horrible service, they also e Unfair Business Practice which I am now reporting to the Attorney General, Better Business Bureau, Consumer Protection Agency etc. Save yourself the pain, stay away from Skybeam
MiShell Shasteen
(Personal Info Removed)
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