I had been a member with Proactiv for over a year before I had any problems. I placed an order on August 15th. When I hadn't received it on September 10th, I called inquiring about where my shipment was. With no apology, or reason for delay, they just simply reshipped the order and told me I'd receive it within 7-10 days. I give it 3 full weeks before calling again, on October 2nd, and once again told them I hadn't received my shipment and asked where it was. This time though, someone tells me my apt # had been mysteriously removed from my account, and that may be the reason I wasn't receiving my merchandise. Mind you, I never moved, been living in the same apt for 3 years, and I had no problems receiving merchandise before, so how did my address get altered? I didn't do it. We get the address updated, and another shipment is set up to be sent on its way. I wait 3 more weeks before calling a final time somewhere around Halloween, and they tell me the reason my shipment hasn't arrived in the last 3 months, was because my account was considered inactive and was closed. Huh? How is it inactive if I've been calling for 3 months, BEGGING that they send me my product? So, the sales associate said her hands are tied and the only solution is to start a new account, and request a new 30 day trial package, of merchandise I don't really want, by the way, in order to get my shipment. But I'd have to wait until I get the 30 day trial order FIRST, before I can update my account online to get the merchandise I actually wanted since August 15th. Today is November 18th. I just got off the phone with a customer service rep who told me my shipment on my NEW account I made, was delivered the 14th, which was on Monday (today is Friday) and I've received nothing yet again. Now he says, his hands are tied, and he can't send me out a new shipment until November 29th. Some rule about having to wait 2 weeks in his system. Now, he's telling me I won't receive merchandise until December 9th. With no apology, no sorry for the inconvenience, nothing. Just this is the way it is, deal with it. I want to speak to a CEO or someone in charge and tell them how their company operates. They make us dependent on the product, then play games when its time to get your next shipment. I've been waiting since August 15th for my product, now I have to wait until December 9th to either finally receive it, or make yet another phone call to customer service to complain.
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