2004 Truck: under warranty and my only working vehicle.
I purchased a brand new F150 4x4 truck that cause vibration after 30 miles per hour. I have taking it for same service continuously and still the problem is not fixed. I am paying to much money for a truck that is defected.
I have been rejected for refund. The company insists that my money cannot be returned because it is not a hazardous defect. However, after 30 miles per hour it shakes. I have submitted a written complaint to the Ford Company, called and complained, but still have no answer from them.
My concerns, needs and satisfactory have been rejected and avoided. The sales representative at Mid Valley Ford in Mercedes is not taking my calls; he is avoiding the problem and any contact with me. At one time, while my truck had been serviced, Mid Valley Ford even failed to issue me a car rental.
This problem has created emotional distress and humiliation. The service representative at Van Burkleo in McAllen insisted I take the truck no matter the circumstances. I pleaded to have the problem fixed because I was concerned about the safety and life of my wife, myself and my children. He responded by stating that if something happens, then I would be rich and would take over ownership of the whole Ford Motor Company. His humiliating remarks were uncalled for.
The truck has been in service for about 80% of the time I have owned it. And still no solution to the problem.in fact, considering that the truck is still under warranty, I was so upset to have been billed for some service they thought was causing the problem.
Customer Service and Product are pitiable. I am sick to my stomach calling and complaining. It has created a lot of headaches, pain and anguish to me, my family and work. As of today, September 13, my truck is being serviced with no hope of having the problem fixed.
This is fraud! I have been ripped-off, avoided, scammed, mislead, lied, deceived, ignored, humiliate and experiencing too much emotional distress over a truck I hardly use and continue paying for. I don't think its right to have been treated so unfair. I fear that the defect truck may cause injury to me, my family or anyone on the streets. Justice needs to prevail.
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