This company is ripping people off. You get your current statement you pay the largest amount due and then your water is shut off for some old balance that they come up with. They refuse to give ledgers so you can see what and how they are posting to your account. This has happened to me twice in less than 2 years. I owned a house for 15 years and never had water turned off.
Same thing happened the last time they cut the water off. They dont send disconnect warnings out. I just paid the total amount due on July 9th. Its the 26th of July and they turned my water off. I couldnt believe it. I just paid the full amount due on the 9th of this month.
When I called they said oh this is a cut off for an old partial amount you owed. No call or notification. They refused to give me a ledger to show me the error on my part which there is none. I am 47 years old I manage a 25 million dollar property and I can definatly keep up with a 28 day billing cycle and pay this bill.
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