Ordered their Cool or Heat seat cushion. Item arrived and did not function as promised. Called Krista Walker and she said to send it back, she gave me a different address (which happens to be a residence) to send it to than where it shipped out of. Shipped item back, didn't hear from them more than 10 days later so I called. Nobody answered the phone, I left voicemail. Never got return call. I emailed them and they stated they never got the return package - they didn't realize I had purchased delivery confirmation when I sent back the package. When I stated the fact that I had proof of delivery, she asked where I sent it to, I told her the address she had given me. Didn't hear back from them.
I sent another email threatening to file fraud with my bank card and get my refund that way. She replied rudely that she had look through the entire warehouse (her garage) because her staff (husband) could not find the box since I had failed to include my address (I printed and enclosed their invoice with my info on it - not only is she a thief but blind too). She finally responded that she would send out a check tomorrow. I'm not holding my breath but I will get my money back one way or another. Ignorant bimbo thinks everybody is stupid like her.
Going to the bank this weekend to file fraud charges and will also be reporting these morons to the BBB.
Whatever you do, do NOT order anything from this company... It's a sham, they will take your money and run. Ripping off people that are innocent is what they do best. People that do not follow through on getting their refunds from merchandise that is no good.
0 comments