I asked for cancellation of the reservation, almost seconds upon being notified/when the location of the hotel was disclosed, since it was unpublished. The location of the hotel was way out of the distance. Ramada Hotel Lake Harmony understood the predicament and had no problems with the cancellation. No service was rendered by expedia, they did not even agree to my suggestion of just having it as credit for another hotel in the area since we really need the hotel. My credit card was charged right away despite expedia being informed and with no services rendered, which I verified from the credit card company. Despite my notifying Expedia of the cancellation, Expedia still send me thefollowing email the next stay, hoping that I would enjoy my stay. Customer service does not listen, they only proceed methodically, but for the real essence of customer service, nil.
0 comments