This is the feeddback I attempted to leave Proactiv today via thier website.
"I called today to cancel my subscription. I attempted to use the automated system which told me how quick and easy it was only to find that it wasn't quick and easy. It was frustrating and continually tried to stop me from cancelling. I then spoke to a customer service rep that tried to again save me. I explained that I wasn't interested in being saved and I wanted to simply cancel. She hung up. I then called back to listn to you IVR again and again speak to a customer service rep that tried to save me. I explained I had been hung up on and that i wanted to cancel. She explained that my account was already cancelled. So... The first rep I spoke to simply cancelled my account and hung up. The customer service experience you just provided is one of the worst I've ever had. I would never recommend your product based on this experience and on your billing practices which are confusing. Also the Captcha that you provide as a gate to allow me to submit this is unbeleivably hard to read leading me to beleive that you're attemping to make it so difficult for me to submit this feedback that you're really not even interested... I've now submitted this feedback form 10 times and each time and broguht back to the form with being given a reason for the error... I've now attempted to submit the form over 20 times. No error, no thank you. I'm pretty sure I've managed to enter the REDICULOUS captcha correctly several times."
I then gave up and came here. The product is an overpriced version of over the counter aids you can get more much less money and the Customer Service? Don't bother with this product. Do some research and get it for less at Wal-mart.
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