Budget rent a car breaches contract, strands mom & 2 daughters.
Saturday night, June 9, the mother and daughters disembarked their airline at San Diego Airport secure in their pre-confirmed, credit card transacted and charged, contract – with Budget prepaid confirmed contract number - for a Budget Rent A Car to be waiting for them.
The Budget agent refused to release their car, AGENT DEMANDED CASH PLUS $200 SURCHARGE; alternate credit cards and check were refused. Again and again the agent demanded cash or no car.
Traveling under standard safety precautions, the mother did not carry enough cash to cover such a large demand.
The Budget agent laughed at the mother’s pleas for help and safe transportation to their motel.
Budget breached the prepaid, existing contract on which a credit card charge for the full cost had already been conducted and confirmed.
Budget stranded the mother and two daughters, at night, on the streets of San Diego - without safety or ground transportation and without a shred of concern for their safety.
For six hours phone calls were made to Budget by the mother and family members around the country for resolution to the issues with the same universal answer from Budget, “can’t help you”!
A concerned female San Diego Airport employee offered the mother and daughters a ride to their motel.
After the series of complaints by the extended family, Budget did reimburse the mother’s credit card for the charges previously made to cover the car rental contract they breached.
0 comments