December 27 won a Bahamas Vacation 5day 4 night cruise on a free chance taken at Pinoccios Pizza & Restaurant. Cruise for 2.
Open for 18 months, 60 day advance reservation required.
Discover Cruise Line round trip pass meals included, 4 nights @ Bell Channel Inn.
Paid $89.99X2 up front with tentative name requests, paid in early 2011.
Originally wanted my son and his wife to have this for their 25th anniversary, but my son was killed along with his coworker while on their way to work. Killed by a drunk, unlicensed, undocumented person on April 30. Criminal case still going on...
Waited over one year to hear from this company.
Phoned the company March 19 spoke with Clayton Vincent, he advised me to email my change request to: [email protected], which Idid on March 19.
On March 20, J Gomez emailed me indicating the new departure date possibly June 20, with a $25,00 penalty charge per person.
I responded objecting to that on March 21 about $25.00 penalty describing my diagnoses, and all the extenuating circumstances, J Gomez then stated he is currently working on April and May bookings he will get back to me in about 30 to 40 days before the trip to discuss charges.
J Gomez made no mention at that time March 20 or March 21 that Discovery had Gone out of business or that the Sea CruiseShip travel Itinerary changed in its entirety..
No confirmation dates were ever, ever given to me up to that time.
I was diagnosed with cancer and radiation treatment started April 30.
My treatment schedules changed due to radiation complications.
I also paid up front an additional $99.00 X2 against port charges.
On May 25 late afternoon Friday I spoke with J Gomez he discussed date changes from June 30 to June 28 and all the Itinerary Changes, additional charges, Sea criuse Ship Name Change and it now became 2 nights on the ship & 2 nights on the Island.
FREE Ship cabin accomodations for 2 person are 8X10ft cabin, no window, Bunk Beds for 2 nights. What? For two senior women, bunk beds?
A choice for $200.00 additional each person for a cabin with a window and 2 separate beds and bath.
After discussing weather J Gomez could reserve a window cabin, I waited for a call back.
Upon consideration I called Saturday, emailed every day up to Tuesday the day after Memorial Monday holiday weekend, stating I must cancel. J Gomez would not cosider a refund, he inturn must have turned it over to Sott H Fredlund operations manager. After several emails and phone conversations he returned $98.00, stating that a $50.00 penalty per person was applied by the The Bahama Celebration Cruise Line.
I spoke with Diane @ approx. 6:40P.M. On 6/12, phone #'s 1-800-309-5934 Cust. Serv. 1-800-314-7735 Reserv. Conf. # 0666188118, given to me by Scott H Fredlund on 6/6 via email re: refund discussion and again on 6/12 after he had no recall of emailing it to me re: my continued complaint for a totla refund $ 89.98 $89.98 $99.00 $99.00 = $377.96
$377.96 - $98.00 (refund ant.) = $279.96 still due me..
I can not travel that type of trip with my present condition. 1On / 1off, 1 On, 1off..
Cancer is not codusive to a sea, land cruise type itinerary, NOT WHAT I REGISTERED FOR.
I signed up for a 6 or 7. Hr run on the ship to and from the Island and 4 days 5 nights on the Island.
Something must be done cosidering the extreme conditions of my health and the drastic changes in the TRAVEL TINERARY
0 comments