My husband is in the military about to deploy to Afghanistan. He will be leaving in 2 weeks. We are purchasing a new house and will be able to occupy it in about one week. This makes for a stressful time. Luckily we have all of our belongings in PODS. They are convenient, right? WRONG! We got slapped in the face with a bill for over $3,000. When initially setting up our service, the representative who quoted us made a mistake and quoted us the wrong amount. After talking with manager after manager, absolutely no one will work with us. We even told them that we would be willing to pay a fair price for the service. We are not looking for handouts. We were told that the price is fair and is so high because it is currently their high season and to offset gas prices. The reality is that gas prices have dropped, and a little bit of research will show hundreds of people moving more than 5 times further than us, for a third of the price.in our most recent conversation, we finally relented. We understand that we are getting screwed. We do not have the time or energy to devote to fighting this (husband deploying in 2 weeks and still have to actually move). Unfortunately neither do we have the money to spend on this. We must drive all the way to the storage site and physically download all of our property from the storage site and drive it back, wasting 3 of the 7 days we will have left to spend together before his deployment. We explained our situation to them, and we emphasized that we do not have time that we can waste. We asked for a phone number that we could call in order to solve any problems that could occur. He refused. After much more conversation, he relented and gave us an extension to both his office and his personal desk. We instantly thought that PODS had a sort of reawakening. We thought that they were on the fabled customer service wagon. After endless failures we were satisfied with our small victory. After hanging up, my husband tried the numbers; just in case. Wouldn't you know it, they DON'T WORK! You got us again PODS!
I think that it is funny how PODS is trying to foster a military friendly image, but have no problem screwing a military family over in their time of need. So, when choosing a moving company remember... PODS gave us the wrong quote, surprised us with a $3000 bill, refused to work with us, then gave us the wrong contact information, and we still have to go get our property... Who knows what kind of fun they will have in store for us there. Please do yourself a favor and choose anybody other than PODS.
P.S. A special thanks goes out to PODS Floor Supervisor Michael at fake extension 5226 and 6393. You have caused us an incredible amount of stress during an already stressful time in our lives. Thank you for wasting our time and money. Best wishes!
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