I have the same problem as Howard from Chula Visa California does. I also complained to the Better Business Bureau, those of you who want to file, the address you need is 1600 Pacific Ave Suite 2800 Dallas, Texas 75201 Phone 214-740-0326. I want to have a class action laws suit on this so called alarm company. Also get this when the better business bureau contacted Monitronics on June 03 later that night my phone line would not work. I called my phone company on my cell phone and the repair guy was able to come the soonest 4 days later, (I have a sick child who needs to be able to be reached by a doctor if needed!).
The phone repair guy came out and said there was nothing wrong with my phone line that it was the alarm line that was interfering with the phone line, problem solved when the repair guy cut the phone line. No police came no phone call from Monitronics. When I called Monitronics about this they gave my the run around of course and mailed me a letter for Alarm Permit Application! After 3 years I am getting a Alarm Permit Application when this shoul have been done in the very beginning so I have been overly paying for a service that Ireally wasn't getting! Please lets do a class action on monitronics International
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