Although I am looking for a mere $10, I felt it was important for me to add my experience to this group. Also, I am now concerned that I don't have genuine Oliver Peoples frames, but Becky S. Has blocked my email address. Here are the emails we've exchanged for the issue I have:
April 11 OpticsFast Sales Team [email protected]
Get up to 10 dollars OFF the order that we just shipped to you.
OpticsFast Sales TeamWriting reviews helps build trust online. This is the most important concept...
Writing reviews helps build trust online. This is the most important concept...
Writing reviews helps build trust online. This is the most important concept for all online stores.
It is common knowledge that very few customers will leave positive reviews after the order is delivered.
We are reaching out to our happy customers and giving them a $10 credit for taking the time to help us grow.
The discount is $5 OFF your order for posting a review of our company to the two top ratings sites online.
Please click each one of these links and post your review. Once you are done respond to this email,
we will validate that you infact did post the review and then give you $5 OFF for ResellerRatings.com and
$5 OFF for TrustPilot.com.
ResellerRatings & http://www.resellerratings.com/store/survey/opticsfast_17
TrustPilot & http://www.trustpilot.com/Evaluate? DID=1088322&a=
You may also leave us your testimonial so we can post on our website by clicking on the below link
http://www.opticsfast.com/sunglasses-repair-testimonials.Asp
You are always rewarded for helping us grow.
Http://www.OpticsFast.com
Tara
Apr 26 to OpticsFast
Hello:
I reviewed your company at Reseller and TrustPilot.
Tara
Apr 30 to OpticsFast
Hello. I am just following up on this... Wondering when I can expect to see my credit. Thanks!
Tara
May 18 to sales
It's awesome that you are ignoring me now that you made a sale. Where's your honor in this promise to give me money for completing these surveys? Looking at other reviews, I see there are plenty of people who are less than happy with your service. I could add to those reviews...
Tara (PLEASE NOTE that all emails from this point on are from today, 05/30)
8:09 AM to sales
And now I'm filing a complaint with the BBB. Congratulations!
OpticsFast Sales Team [email protected]
8:11 AM to me
Excuse me I am not sure what you are refering to this is the onl email I have received from you. What is your concern? Becky S. Customer Servicewww. OpticsFast. ComFrom USA Toll Free: 1-866-216-3478From UK: 442035141550From Australia: 61 280155339Fax Number: 1-718-228-3775
Have a Look at our Testimonials and Reviews http://www.opticsfast.com/testimonials. Asphttp://www.resellerratings.com/store/opticsfast_17http://www.trustpilot.com/review/www.opticsfast.com
Tara
9:24 AM to OpticsFast
Interesting that you respond now. I emailed this address on 4/26 to say I'd completed the two reviews you asked me to do. You said I would get $10 back on my order if I did this. Then I emailed you on 4/30 because I received no response. Then again on 5/18. Cool that you respond so promptly when you're trying to lock in an order but not when you have to give money back.
OpticsFast Sales Team [email protected]
9:33 AM to me
That whole review thing is not good as its against policy of the companyso you can take them off. Becky S.
Tara
9:51 AM to OpticsFast
OPTICSFAST sent me an email asking me to do these reviews and promising me $10 for doing so. Do I need to forward everything to you? Better yet, maybe you'd like to give me a supervisor's name and number, and I can contact him or her. Or I can contact Oliver Peoples and let someone there know about the problems I'm having with one of their vendors.
On Wed, May 30 at 9:56 AM, OpticsFast Sales Team wrote:
I am the owner. This idea is no good as we got into trouble with the resellerratings apparently its violation of polcy
I you can remove the review all is fine.
Becky S. Customer Service
Tara
10:01 AM to OpticsFast
That's not my problem, and all is NOT fine. I took the time to do the reviews after you asked me to and promised me $10—deleting them is not going to give me back the time I spent on them. I've been emailing you ever since I did them, and you conveniently have not received any of those emails until I told you I filed a report with the BBB. I'm about to go back and add to my complaint with this latest communication from you.
As the owner of a business, you could use several lessons in how to treat and speak to your customers.
OpticsFast Sales Team
10:44 AM to me
Ok sounds good we will respond to BBB about this utter nonsense. Becky S.
OpticsFast Sales Team
10:45 AM to me
Apparently time is of no value to you if you have time to do BBB's and these emails. Hence the previous email you wrote has no merit. Becky S.
Tara
10:47 AM to OpticsFast
Utter nonsense? Have you looked at reviews about your company (or, more correctly, yourself)? You are the MOST HORRIBLE customer service individual I have ever dealt with in my life. To promise something to someone and then not honor that promise is utter nonsense on YOUR end. You're disgusting. I'm forwarding all emails from you to the BBB. Additionally, I've emailed Oliver Peoples about you. I hope they drop you as a vendor.
OpticsFast Sales Team
10:49 AM to me
So much time on your hands. You should get a job. Becky S.
Tara
10:50 AM to OpticsFast
You're hilarious. My time IS of value to me. I don't want it wasted, which is exactly what you did by promising me $10 and then not delivering. My reports to the BBB are SOOOOO worth my time (and probably worth everyone else's time—you've got loads of BBB complaints!).
Tara (PLEASE NOTE that I am MORTIFIED that I stooped to her level with the following response, but I was beyond myself over her personal attacks. I have never spoken to a CSR like this until now.)
10:52 AM to OpticsFast
Seriously? I probably work 100 times harder than you do. I imagine you're a 500-pound chick munching on chips on your bed with your laptop in your lap because you're too lazy to do anything but hide behind a computer screen and treat people like crap.
OpticsFast Sales Team
10:53 AM to me
So in your view what will change? Do you think BBB will force me to give you $10? Like what is the point of all of this for you? For me I am working so for me its ok. But for you? Becky S.
OpticsFast Sales Team (PLEASE NOTE that Becky acutally ATTACHED A PHOTO of an obese woman sitting at a computer!)
10:54 AM to me
WOW how did you know? I am not in bed thoughI was able to get out today
Tara
10:58 AM to OpticsFast
Must've been with the help of a crane. Just give me the $10. Why is it so difficult to do as you said you would?
OpticsFast Sales Team
10:59 AM to me
After you reported me to BBB you think I am going to do anyting for you now? Becky S.
Tara
11:07 AM to OpticsFast
You weren't going to do anything BEFOREHAND. Amazing how you're getting all these emails but received nothing in between the order completion and my notice to you that I filed with the BBB.
OpticsFast Sales Team
11:08 AM to me
Well since you filed with BBB I guess they will of course resolve it for you. And I am sure by the time this investigation is over you will have your check from BBB for $10 right? Becky S.
Tara
11:10 AM to OpticsFast
Could've saved yourself a lot of time and another set of horrible reviews. What makes a person behave like you have?
OpticsFast Sales Team
11:11 AM to me
I simply told you the facts of this case. What we did was against policy and we cant offer that service anymoreIs all… If I pay you I violate law. Cant do that. Becky S.
Tara
11:17 AM to OpticsFast
So it took a mention of the BBB for you to finally acknowledge me. Certainly there's a way for you give me the $10 without actually violating the law. I would say that what you cannot do anymore is send out the email promising the $10 in exchange for reviews.
OpticsFast Sales Team
11:18 AM to me
I don’t send that email out anymore. Wow you really have nothing to do right? Becky S.
Tara
11:20 AM to OpticsFast
Well, that's great! But you also don't honor those you've sent out. Sweetie, I type quickly.
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