On 5/22 while seeking an online loan, I was instructed by a representative named Richard to complete forms—while continuously asking questions about items on the website I was told by Richard to complete the form before I could speak to a loan officer... When transferring me to the loan officer we were cut off... I tried to return a call to no avail... On 5/25 I checked my checking account and I have been charged $99.95 for service that I did not authorize... I contacted the company (1-800-280-6549/Kayla #7242) and discussed this issue... The company will reverse the charge which will be reversed on 6/5... Which I am satisfied with but with the $99.95 charge on my personal account, I am now in an overdraft status and charged $34 for this transaction... When I inquired about the $34 charge and trying to recoup the charge, I was told there was nothing the company could do about this... When I asked for a manager, I was told that there was no manager and this was not a manager's problem... I am very frustrated that I did not authorize the $99.95 set up fee with this company and yet they did process a charge for this... I doubt I will not recoup the $34 fee but I wanted to make a complaint so perhaps others would not fall victim to an unscrupluous company who preys on poor folks. I am a 60 a year old widow currently on a medical disability from my employer and am in a rock and hard place until I return to work... Now I feel more victimized by a company and a salesperson who knowingly processed a false payment which has me very concerned for others who may fall prey to the same prediciment. I also feel a bit foolish for letting this happen but am mad enough to share and hope someone else won't be a victum.
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