This company is dishonest.
When I booked a parcel with this company online, they asked what the contents of the package was. I stated that it was a mirror.
The website then asked me if I wanted to increase my insurance from the £20 they give you as standard, so I increased it to £100 at a further cost to me on top of the delivery charge.
But when I tried to make a claim, I was sent a form with the restricted or prohibited items -and lo and behold, mirrors were on it.
At no time during booking did the website indicate that a mirror was a restricted item, or even that there WAS a prohibited or restricted list, despite the fact that I stated that this is what I was sending.
But they were very happy to take more money for insurance to cover an item which wasn't actually insurable by this company.
A simple piece of coding in their website could alert the consumer that the item they were sending was prohibited, but they don't want to do this - and that is why they are being dishonest with the consumer.
The mirror I sent was delivered smashed to pieces, but if you're thinking that it wasn't packed properly - not so. I built a wooden crate around all the sides, front and back, packed with bubble-wrap, poly-foam, cardboard and fragile tape. The packing weighed more than the mirror!
The information they supply - or rather, suppress at the point-of-sale is inadequate and inappropriate for the consumer.
Now I have to refund the buyer of my item and I have no mirror.
There is no-one to talk to and no telephone number. Bad practice, bad company.
The list below is the items they prohibit and restrict.
Restricted items:
Antiques.
Diamonds, Gems, Gold, Jewellery, Silver, Precious Metals/Stones, Watches.
Fishing Rods, Fish Tanks.
Food items (perishable).
Framed Photographs / Paintings.
Glass / Ceramic / Marble / China / Stone / Resin - (or any item containing these materials).
Computers, Laptops, Monitors, TFT Screens.
Lighting products such as Lamps, tail lights, torches.
Mirrors, Microscopes, Ornaments, Porcelain, Pottery, Spectacles, Telescopes, Tiles, Vases.
SIM cards.
Stamps.
Televisions, LCD screens, Plasmas, Projectors, Scanners, printers or similar.
Tickets.
White Goods (Fridges, Ovens, Microwaves, Washing Machines, Dishwashers, Shower screens etc.).
Prohibited items:
Animal skins / Furs / Any Animal Parts / Ivory and ivory products.
Animals of any form (alive or dead).
Aerosol cans / sprays.
Alcoholic beverages.
Animals of any form (alive or dead).
Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver).
Airbag Modules.
Any item that is not boxed.
Batteries (Except Dry Cell).
Biological samples.
Car bonnets, bumpers and other external bodywork.
Christmas crackers.
Currency of any form.
Dangerous goods - eg Explosives / Fireworks / Christmas Crackers / Radioactive Materials / Deactivated or Replica Weapons and Munitions / Firearms / Ammunition / Swords / Knives / Axe / Weapons / Liquids / Adhesives / Paint.
Dry Ice.
Drugs (including prescription).
Engines / Generators or any part containing or having contained oil unless flushed through.
Environmental Waste.
Filth, foul smelling or disgusting material, including Fish (alive or dead).
Fire Extinguishers/Life Jackets.
Furniture (Unless Flatpacked).
Human Remains.
Infectious Substances.
Lottery Tickets.
Money, Keys, Negotiable items and Payment cards.
Oil.
Oxidising substances and organic peroxide.
Passports / Birth Certificates / Driving Licences.
Perfumes and Aftershaves.
Perishable goods.
Pesticides.
Plants / Seeds.
Pornographic materials.
P.O. Boxes - we cannot deliver to Post Office Boxes!
Replica weapons.
Tobacco and tobacco products / Drugs / Medicines.
Sinks / Toilets or similar.
Sharp Instruments.
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