Usacomplaints.com » Miscellaneous » Complaint / Review: Envision Beauty - FREE SAMPLE costs $80!. #883668

Complaint / Review
Envision Beauty
FREE SAMPLE costs $80!

Envision Beauty offers a SAMPLE (note: they use the words "risk free sample", when you order the free sample they ask for your debit card number and a $1.99 "handling" free, which does not seem unreasonable for a sample. BUT, when you click to "agree to terms and conditions" you are agreeing to pay $79.95 for the risk-free sample.

After you receive the sample you are notified via email that your account will be charged nearly $80. When you call to stop this, you are given complicated "return instructions" which include sending back the sample with "the original packing slip" and a form that you must receive, print out, fill out and mail back via US post with delivery confirmation.

The attachment with the email containing the return instructions, which is the "return form" you must print out does not open.

The web site page is set up so that you believe you are getting a free sample, for which you pay $1.99 handling. The fact is that it's set up to steal $80 out of your account in hopes you won't return the item because you cannot or do not have time or ability to follow the complicated and time consuming "return" instructions.



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