I have had the "worst ever" customer service experience with TWC. When I signed up for the triple play, I was promised a $200 gift card. I was told to fill out a form on line and send in my last Verizon bill, and I would wait 90 days to receive the gift card. I did all that and have waited 8 months instead of 90 days. I have called to complain many times and "every time" they tell me someone will contact you within 48 hours. Don't believe it! They think you have short memory or something. No one calls you back. I hate this service.
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