I received a bid from Empire Today to install wood and carpet. Carpet King, Inc d/b/a Flooring Expo matched competitor's bid and charged me a $1,500.00 deposit for carpet and wood installation on July 31, with a verbal agreement to move all furniture prior to installation.in other to get my money, William Bailey employed sales people to bad mouth and knock Empire Today its competitor. The sales people both said that Empire Today only uses imitation wood in people's homes to make their bid cheaper. The remaining balance of $1,180.08 for the installation was paid in full on September 7.
Carpet King & its President William Bailey engaged in false, misleading and deceptive acts and practices in violation of the Minnesota consumer protection Statutes, Minn. Stat. Chapter 325F. Specifically, The merchant failed to completely install the carpet and wood I paid for in full.in addition, Carpet King breached the verbal agreement to move all furniture prior to installation. William Bailey refused all attempts to resolve the claim in a fair and equitable manner without the need for further legal action and unnecessarily having another contractor complete the job.
Since Carpet King has refused to comply with the full terms of the matched bid already fully paid for to complete wood and carpet installation and to move all furniture prior to installation since July I am requesting a full refund in the amount of $2,140.64 without any responsibility for a restocking fee for failure to complete installation. All of my furniture is still laying all around since July and I am not able watch television comfortably in my home. I regret doing business with a disreputable company like this that likes to prey on innocent people. What makes it worse is that Carpet King d/b/a Flooring Expo is allowed to use the Better Business Bureau name to cheat people.
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