I live in a Fairfield Apartment Complex in Bohemia, NY. I recently inquired about renting a clubhouse for a party, and since my complex does not have a clubhouse I was told I could rent at another complex. I chose the Fairfield Commack Clubhouse and was told the price of $175 plus a $250 security deposit. Three days before the party, they decided
to advise me that because I didn't live in the Commack Fairfield location I could not rent the clubhouse and they would simply mail back my check. I was of course infuriated by this and demanded that they make an exception being that the party was only 3 days away and it was not MY mistake it was the rental agent's. From the beginning this was a
disaster and they gave me a hard time.
The morning of the party I went to sign additional paperwork since I was not a resident in Commack and they had to give me the key. The rental agent in the clubhouse advised me that she would be in the office until 5 which was ABSURD because my party started at 4, so while my guests were there I had to have some woman sitting in the office which was completely ridiculous... But fine... So she leaves at 5.
Now its starting to get dark so I go to put the lights on and they don't work. So we waited a little bit and figured maybe they were on a timer, but no. MY GUESTS WERE SITTING IN THE DARK FOR AN HOUR!!! I called the emergency number and the person on the phone was in such a rush to get me off the phone she didn't listen to my full story and had MY super in Bohemia call me instead of the super for Commack. So I had to call back again (while my guests were still sitting in the dark) and couldn't get an answer as to when they could get someone to come figure out the lights, so my guests continued to SIT IN THE DARK! My husband finally was able to find the breaker box in the laundry room and noticed
that the breaker was off and turned it on and we finally had light.
At the party, I hired a waitress who is also a cleaning lady to take care of things during and after the party. The place looked better when we left than it did when we started. The party was on March 3rd. I assumed that my $250 would show as a credit on my rent statement since i did not receive a check back yet. Sure enough I got my rent statement
Friday and there's no credit. I called this morning and when I asked when I'm getting my money back I was told it was "under investigation and they couldn't discuss it". If there was something wrong with the place I should've been notified IMMEDIATELY! These people are CROOKS! How do you hold someone's money for this long and not bring up that there was a problem with the condition the room was left in until they call? Sounds fishy to me! This was a family party with about 30 guests... Not a kegger with 50 drunk people! And when both myself and my husband called they refuse to tell us what the problem is? This is a really horrible thing to do to people and I cannot wait to get out of this apartment complex. I can't wait to see the fight I'm going to have to get my $1250 security deposit back when I move OUT of there! We don't make a lot of money and $250 is a big chunk of change for us and I was counting on that to put towards my rent. I have heard many many bad things about this company but decided to give them the benefit of the doubt with a 1 year lease. NEVER AGAIN WILL I EVER RENT FROM FAIRFIELD! I would rather live in a basement apartment than ever give them another dollar of my money. I feel like from the beginning, it was in their plans to screw me over. They do nothing to help you only work against you for EVERYTHING. How can I trust now WEEKS LATER that whatever this so called problem with the condition of the room was because of me? I should have been notified at the time of the
inspection that there was a problem. Too much time has gone by now and since I was not notified that there was a problem I want my money back. I can't afford to just throw $250 to a company of crooks that rip people off left and right.
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