Apple Customer service is Horrible. I was within the warranty when i reported the issue, but no one wanted to take the ownership and now i am out of the warranty for 17days, and apple reps keep on saying as i am 17days over the warranty, they cant help me. Here are some details. I had some issue with the iPhone 4 from the beginning.initially my phone was replaced sometime earlier 2011. The reason of the replacement was that my phone wasnt detecting the SIM cardAfter some time My phone started to act up again. My phone was heating up and even on the screen it was giving a warning message "Temperature" I went to Apple store and they didnt help me because i didnt have any appointment. Then i made an appointment, and still didnt get any help. Tech told me to restore the phone without even looking at my phone, they could have told me the last time when i went the first time without the appointment. I made another appointment about 2 weeks after, when restoring the phone didnt help. This time i was told that probably i didnt restore the device properly and the tech wanted me to go back home again and restore again. At that time i lost my temper and demanded to fix my phone. I had a white phone and tech replaced it with black, as he said they dont have any white phone in stock. Per tech, he replaced my phone with USED device. My phone was replaced some time in the 2nd week of November. I called the store about 10 days after because my phone was started to give me different kind of issues. My phone would shut down with any reason, and i was not able to turn it back on unless i plug it to some power source. And there are 2 minor issues as well. I spoke to a tech support over the phone and i was given the same story again to restore the phone. I did all kind of trouble shoot nothing worked out. I was in the Apple store neighborhood and decided to go there, but they didnt help me because i didnt have an appointment. That was the worst serve i have ever seen. No one wanted to take the ownership of the issue. Now i am in NY and went to Manhasset store, explained the issue, and the tech said, i would have changed the phone for you if you would have come 17 days before, as i was 17 days over the 90 days warranty. I explained the ive been reporting the issue from day one, Technically my issue should have been resolved loge ago when my phone was replaced originally. I tried my best to explain, but he kept on saying i am 17 days over the warranty date i called Apple 800 and filed a complaint, and i was told Ill get a call within 24 hrs from customer service. I never received any call. Then i Spoke to the Manhasset store manager Joe Kempton he put all the blame on the store i was originally dealing with. I told him that i am not working with an individual here I am dealing with APPLE why no one wants to take the responsibility. He asked me to go back to Charlotte, NC and deal with the apple store there. As of now, my issue is still there. All this time my phone was under Warranty Due to laziness of Apple, my phone is now out of warranty for 17 days. I can be reached @ (917) 687-9980 for more details
0 comments