On February 7 I placed an order #1200002166 with Auto-BodyParts.com for a headlight #D3592 ($50.24) and a fender #D0118-p ($248.13). I paid $298.37 by MasterCard. Later that day I received a call to review the order (good) and the explanation (bad) that free shipping meant I had to go to a Greyhound Bus terminal to pick up my order.
On February 23, I went to the Greyhound Bus Terminal in Hartford CT, to pick up my order from Auto-Body Parts.com. The package was not damaged in any way and was completely closed. The outer label and packing slip both indicated the headlight and fender were in the package. I opened the outer package, removed the inner cardboard, and all the bubble wrap. The only part in the package was the fender. The headlight was simply not there, it was never there. I immediately called the company and spoke to Marta. She instructed me to file a claim with Greyhound, send in the paper work, and then I would be sent the headlight.
I filed a claim with Greyhound. On February 25, I sent an email to [email protected] containing a written explanation, the order, the greyhound claim report, and the packing slip. They didn't read the email until February 27 after my 2nd call to Leann. After 2 more calls to Leann on March 1 she said I have to wait to see what Greyhound does. I requested to speak to her supervisor, the owner, Peter. Numerous calls to the owner, Peter, have gone unreturned.
They took my money, they never shipped the headlight, and now they want Greyhound to pay! Unbelievable. Do not do business with this firm.
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