Answered an ad for a free trial on 04/1 recieved goods 18/01 no paperwork was attached but i recieved an e-mail thanking me for my 30 day trial order advising me to use it striaght away. On 31/01 i recieved a bank statement showing 2 payments had gone out for £ 79.99 and £74.99 english pounds. I contacted the bank who confirmed where the payments were from. I e-mailed them asking why they had taken the money as i hadnt ordered any more products. 3days later they e-mailed back saying it was in the terms and conditions. I explained no terms and conditions were offered on the add i answered so how could i have? I went on to find the add i had seen and i went through it and no terms and conditions were displayed or offered. I contacted them again to say this and was told i could not have a refund but no more money would be taken. They have since removed the ad in question. Gutted as cant afford to spend that kind of money on face cream...: 0 (.
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