This is what you have to do send an email saying this i also phoned as well on an 0800 number you will find this on their site
To [email protected]
Sent: 30 January 18:52: 19
To: [email protected]
You have took money out of my bank account, put my money back now, ' Furthermore, I am aware that the ASA has stated on 7th December your advertisement breached CAP Code (Edition 12) rules 3.1,3.3 (Misleading advertising) 3.7 (Substantiation) and 3.38 (Other Comparisons)
In respect of the above would you confirm you will refund these amounts as soon as possible. If I do not receive this confirmation and the refund of both amounts as detailed, I will have no alternative but to report you once again to the ASA as well as the Trading Standards and the Fraud Department of my credit card company
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