I bought bids Vouchers and started bidding before the Holidays. I won a phone and a helicopter. Were for gifts for my children. When I don't received within 2 weeks, I sent email and received a reply back from dealfun, and said it will take 2 to 3 weeks and that they will send them. From that, I refer my friends and keep buying bid vouchers and kept bidding. So far, I won 1 mp3 player, 3 mp4 player, 1 touch screen phone, 1 helicopter (remote control), 1 ipad connector. Today I received an email each of the items that I won. See below.
From: Dealfun.com
Date: Wed, Jan 25 at 7:44 PM
Subject: DF Orders Refund DFB13268673199664
To: s
Dear DealFun Customer,
Please accept our sincere apology for the delay in
processing DFBXXXXXXXXXXXXXX. Unfortunately, our
vendor who did not provide us with an accurate
stock count caused the delay.
Due to the inconvenience this has caused our
customers, we will no longer be using this vendor,
as they are unable to guarantee top-level service
that we expect for our customers.
For the inconvenience:
1. We have refunded you the amount you were billed
for this product.
2. We have credited your DealFun account the
retail value in the form of bids
Thank you in advance for your understanding and we
look forward to hearing from you.
Regards,
DealFun Support
So, I sent a complaint email. An email from dealfun responded that they may reply me within one hour. See below
Your request (#xxxxxx) has been received, and is being reviewed by our support staff. We do our best to answer all emails within one hour but due to the excitement and current higher volumes, it may take us a little longer and we greatly appreciate your patience while we get back to you.
Dealfun strives to provide a quality shopping experience for our customers. Quality service and security are of great importance to us.
To review the status of the request and add additional comments, follow the link below:
http://dealfun. Zendesk.com/tickets/214065
I check that link and no page were open. They refunding me bid vouchers, which I used to bid and received nothing. I asked to refund my real $ money. How can we complaint about this to any watch groups?
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