I purchased 1 new Verizon cell phone on 12/16 for 333.15 and 2 more the next day for my wife and son, for 666.30 from a Verizon Store (not a corporate owned one as I later found out) nevertheless goes by the name italk-Verizon and let me say that this location looks EXACTLY like a corporate owned store. It goes by the name i-talk www.4italk.com. Come to learn the owners are really Michael Dembov and/or Sierra Best (630) 666-3333.
The phones were horrible. Consistent inconsistency. Problems, issues, fixes, updates all of which in the news daily. (Web pages
and articles supporting this follow and all my phone calls documented in their logs), but add to this the well known, 1 2 but 3 Verizon network LTE outages, in the news, on TV, and online as well.
Everyone heard about this one. (some web pages on this subject also follow) I returned to the same store in person on 12/22 and only got credit for 283.15 on the 333.15 sale and the 666.30 charge I only got credit for 566.30. I was given no credit card slip like a normal slip would look like. I was handed their store receipt. (Attached) When asked about the 150.00 in total that was not credited back, the response was restocking fee. What restocking fee, I respond. So much for advising me of
that when they were purchased. Not one word of any restocking fee was uttered to myself nor my wife.
Both Marzella and Arthur, the store employees, were present questioned and better yet, what happened to the much 14 day worry freewell you know it was restocking charges. This was further substantiated when a 3 way phone conversation took place on 1-1-12 between myself, Marzella, the manager at the store, and Mark from Capital One Disputes. Marzella told both Mark and me she admitted to not disclosing the restocking I immediately asked them if there was a restocking fee then why arent the boxes the merchandise come in clearly marked with the restocking fee right on them like ATT does, (see example
attached).
That same conversation led to discussion of me finding out for the first time that I was to be so called waiting for my refund via
check??? What check??? Marzelkla also admits that no mention was made to the fact that I was to expect my refund from
them by check. I paid by credit card, I would expect the same method for my credit. I didnt pay the store with a check. I used a credit card. A Capital One card. No check has been received at my house for a credit issued 2 weeks ago! But nor was I on the lookout for one. I dont want the refund by check. I never agreed to this
The credit of 857.97 on 12/22 is a whole separate dispute and has nothing to due with this part of the saga.
I have documentation on the worry free guarantee, the Verizon LTE Outage, and both phones that were purchased to help you sort this thing out if you havent already.
The Verizon worry-free guarantee.
Worry Free Guarantee
General Information
1. Why does Verizon Wireless have a Worry Free Guarantee?
The number one question most people have when they purchase a new product or when they do business with a company for the first time is what happens after the sale. It is a concern reiterated almost universally by consumers who are tired of
finding out after the fact that the company with whom they have chosen to do business is not interested in their problem when something goes wrong. The Worry Free Guarantee is our customer commitment that solidifies how Verizon Wireless does business nationwide. The Worry Free Guarantee is multifaceted, but the core of the message is that customers who choose Verizon Wireless are getting a commitment that we will stand behind the products and equipment we sell. Https://community. Verizonwireless.com/thread/744628/page/44
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