After searching different skin care products, I found a consumer website that compared different products. They recommended several, one of them being Nue Science because they offered a "free trial" of their products. After reading reviews of the product, I decided to try the "free trial." I provided my information, but never received a confirmation of the order, receipt, tracking, number or any kind of communication from the company. I received the product about 2 weeks later and there was nothing enclosed advising that unless I returned it in 15 days, that I "signed up" for automatic billing. It didn't provide a return address, telephone number, or any written communications whatsoever. About 3 1/2 weeks later I was considering ordering more of the products so I did some additional research on the internet. It's at that time that I found a multitude of complaints regarding their "deceptive" advertising regarding the automatic billing. This is the first time I became aware that I was required to return the product or I would otherwise be charged $98 a month. I went back to their website to see how I missed that information. Every time I clicked on the "free trial" window it either didn't open, or I received an error code that said "404 - file or directory not found, " or it linked me to another site called "stemcellskinrepair.com" I tried accessing the trial window from different computers and received the same results. I sent them two e-mails regarding this issue and didn't receive a response to either. On 12/27, they charged $98.16 to my account. I filed a dispute with my credit card company. The credit card company tried to initiate a three way call, but the recording said they were closed (we called at 8:00 P.M. Eastern standard time and their recording said they closed at 9:00 P.M. Eastern standard time). The following morning I called their customer service and explained the situation. After some conversation, they agreed to reverse the charge and cancel any further automatic billing.
0 comments