On December 3.2011 I paid $8.99 to the company to unlock my phone. On December 4 I received the following email:
Dear Customer
Thank you for you recent order. Please find your updated order details below.
Unlock Status:
We have been unable to obtain an unlock code for your phone using the imei number supplied. Although this model is generally un-lockable, there are instances where codes cannot be generated. This is due to unique phone variables and cannot be predicted in our preliminary report.
As an apology for this, we would like to offer you a full refund and a free unlock code for your phone as soon as one becomes available on our database. Alternatively you can use this for a different phone.
We would like to offer you a full refund for this and we offer our apologies for the inconvenience.
Refunds are usually processed within 48 hours, however please allow up to seven days for funds to reflect in your account.
If you have any issues please contact us at [email protected]
Kind Regards
Helen
Unlock Power
unlock-power.com.
I tried contacting them on the above email address but never received a reply and my money were not refunded even though two weeks went by.
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