Ordered top styler clam shells in Aug. Called to cancel and said too late, already shipped. Upon arrival, tried shells and hair too short. Called customer service said I could return them within 30 days. I mailed them back with confirmation and they sent them back to me. I had written a letter dated 11Sep2011 and asking to not bill me and explained why I was returning them. Then I received another shipment from top styler on my porch. I called customer service and spoke with James x3110 and was told to take the package to the post office and refuse shipment and return the package. When I received my credit card bill 16Dec11, I had been billed. Today I have spoken with James, Cynthia, Vick and a Supervisor Diana x3222 who is not allowed to give her last name. I was told they never received the second mailed package from me and furthermore I had to have a CRA number to return anything. James, who always seemed helpful, never told me I had to have a CRA number, nor did the lady I spoke with after receiving the first shipment. Call it what you may. I paid for return confirmation, shipping and handling on the first shipment; then returned the second mailed package like I was instructed and I am stuck with the bill plus paying for insurance, shipping and confirmation. I am being told they must have proof of the second returned package. Well. So much for customer service. Think it is a shame to have this type of set-up.
0 comments