We went to set up new service at our local Alagasco (Selma) only to find out they no longer have a customer service. They gave us a fax number to send our rental agreement and copy of our drivers license. No specific person to send it to, just fax it. I call about 30 minutes later to follow up to make sure they had received. The lady could not help. She said it would take 1-2 days for "the deparment" to "process my fax" and they would give us a call. She could not tell me if my fax was received! Here it is Friday and no call. We called to follow up and guess what, they had NOT processed our request for connection. It has been below freezing, no heat, no hot water! Can you imagine how comfortable it has been with young children crowded in one bedroom with a small space heater and boiling water for a bath? I guess Alagasco do whatever they want, without a care in the world because they know we have no other options. This is absolutley assanine!
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