I never learn. If the deal is too good to be true, then it isn't! And that's what Allconnect is! Fraud and just passes the buck so it's out of their hands. I had a Time Warner (cable/internet) setup since they showed the best prices and I got a order# and line connection date. A few days before the connection, I called TW to make sure and they said that the order is in but I have to show ID at the store. I drove 15 miles to the only TW office in Cincinnati and showed my id which they entered in their system. Then the next day I called CS to check and they said that the id is not in system and that I the prices I was quoted does not exist! I called Allconnect to see what's going on and the rep said I'll just rerun the order in which they did. Long story short, I had to call TW again and explain everything and the rep (was very nice) had to get her manager and her manager had to get someone else but in the end I had to pay a different price (they said they don't have that price in their system) which was about $8 more than Allconnect quoted.
So I made a complaint to Allconnect and a week later spoke with a Bradley who said that because there was an ID issue and TW redid the order, it's beyond their ability to help. I said my issue is the price that you quoted me and TW not honoring it shows incompetence. He apologized but kept saying that 'cause of the ID issue. I'm not gonna argue with them and said bye. I don't think they really care since they already got their commission from TW or Duke Energy (who transferred me to them). I would never go with a company who doesn't respect their offers or even make an attempt to offer something (gift card, etc..) just to maybe show some goodwill gesture.
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