I was looking on the Internet and happened to see a trial offer of Pura Silk, a skin care product, and/or Phytoglow (which miraculously appeared on the invoice I received via Internet.) This was supposedly a 14 day trial of Pura Silk for $3.95 shipping. Period. And if I was not
satisfied, after the 14 days, I could simply "opt out" of their monthly
program. (They also claim I can download an "E" book by... I don't even remember or care! Supposedly a skin care professional whose name is very unimportant to me at this time. I DID NOT download the E book, even though they claim it is also "free".) Within the day, I
received on-line, an invoice from "Pura Silk" (although my credit card company stated that the company name is actually "Natural Health Net" which unfortunately is not on your list of companies that scam people, but Pura Silk is. (Phytoglow is not even mentioned in any list either.) The invoice, of order #58646, dated November 28 is
as follows $19.95 for the product of Pura Silk, $3.95 for shipping, and
$1.97 for sales tax; the total amount of that credit card charge is
$25.87! I phoned my credit card company immediately, after seeing
your website Scambook, and explained the situation to the rep. Not only is there a charge from Natural Health Net (aka Pura Silk) for
$25.87, there is an ADDITIONAL charge for $89.99 WHICH I NEVER
would agree to such an outrageous amount for some face lotion!
I believed that I could opt out of the trial after the 14 day period, which is what a 14 day trial means, correct? Or am I just too stupid to believe? And what is "phytoglow" anyway? That is not what I signed up for! I live on the Pacific Coast, and the company is allegedly on the East Coast. I phoned the number on the invoice (even though I knew
there would most likely not be a customer rep. Available) which is
1-888-243-8502. A tape recorded male voice informed me: "You have
reached Customer Support. (He did not mention the name of the
company, or product, however,) and he continues..."You can phone
us Mon-Fri 9 A.M. To 5 P.M. Eastern Time (which was different from the times given on my invoice by the way, another deceitful practice) and Sat. 9 A.M. To 1 P.M. My credit card company rep. Advised me that most likely the charges will not be posted to my account until Thursday, which is Dec. 1 and to phone them again at that date.
The credit card rep. Also advised me that they will do everything in their power to get this matter resolved, and hopefully, I will not have to pay either of those charges. "Hopefully" is a nice word, but it is not
necessarily true. Unfortunately (more likely) I may have to pay for those charges, until the matter is resolved, in which case, Natural
Health Net aka Pura Silk will have to LEGALLY refund my money. We do have a law that states that I can change my mind within a 72 hr. Period as long as I notify the company, which is exactly what I am trying feverishly to do. I am definitely going to phone them first thing later on today, November 29 which is well within the 72 hr.
Period. They may be unavailable to receive calls, and even if I do speak to a human being, that person may be unreceptive and/or negative about crediting my account back, for both charges. If it is
claimed that the 14 day Free Trial product of Pura Silk has already
been shipped, I am going to inform that person that I intend to refuse the item and return to sender without even opening the shipment,
and therefore, they must, by law, credit my account back the entire amount of $25.87. As for the 2nd charge of $89.99, there is no way
they could have shipped the product before the 14 day trial period
ends, and I will inform them that my agreement (if there even was one, which I highly doubt since I never, ever spend that large amount
of money on any skin care product) is terminated with their company.
I intend to inform them also, that I have investigated their company and have learned that there are many, many people who have been scammed by this company in the same way I am now being scammed!
Also, I plan to attest to the fact that I have reported them to usacomplaints.com and have asked for help from your company, attorneys, affiliates, agencies, etc., whomever can help me get my money credited back to me! My personal contact info. Is as follows:
My name is Christine Lopez Pitt, address: 70 Adam Court, San Carlos,
CA 94070-1601. My home phone # is 650-592-7767, and my personal
cell phone # is 650-274-4010. My email address is: [email protected]. I am also going to "LIKE" usacomplaints.com on
Facebook and let people know how easy I was tricked into this so-called 14 day trial period of Pura Silk for "only $3.95 shipping." It may
be embarrassing and humiliating for me to tell my contacts how foolish, gullible, ignorant, and victimized I feel, but if it can save one
person from something like this, it is well worth it. Please let me hear from you as soon as possible. I do appreciate any and all help you can give me. Sincerely, Christine L. Pitt (I wonder why the company
name of Natural Health Net is not listed on your website, but PuraSilk is.)
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