I have purchased the following items on the 29/10/11:
1 x Apple® - iPad® 2 with Wi-Fi - 32GB - Black (G11) = £141.07
1 x Apple® - iPad® 2 with Wi-Fi - 16GB - Black (G10) = £105.80
Prior to ordering I have spoken to Linda via web365 who assured me that once I pay though Western Union they would ship the items within 24 hour. She even emailed me a list of tracking numbers for the parcels that they have recently sent to their customers which were safely delivered. I have transferred the money that evening and I received a pick up notification from Western Union the following morning.
48 hours later I still had no tracking number. I emailed them and here are the emails:
02 november 06:39 from emily linda
Dear sir.
Thanks for your letter.
Yesterday we send your package. EE577066521CN this is a EMS tracking number.
If you have any questions please let me know.
Have a nice day
linda
11/2 from victoria
Dear Linda,
Thank you for your email. Are you sure this is the right EMS tracking number, because when I check it on the website it says no information for this tracking. Could you please check and update me on the correct tracking number.
Thank you.
Victoria
11/3 from emily linda
Dear Sir
The tracking number is correct. We have contacted the carrier company again, they said that your item has been withheld by the Chinese Customs office and they need to levy duty £120.00. So hope you pay it soon, then we can transfer it to the Customs for relieving your item. Here inform you in time, Please understand us. I'm looking forward to your response
Best Rerards
02 november 22:25 from emily linda:
you can check the china custom document
11/3 from victoria
Dear Linda,
I'm sorry, but this does not sounds right. I have ordered a lot of items from china and never had to pay any levy duty. If that's the case then you can retreave the item from the customs and refund me the money please.
Thank you.
Looking forward to hear from you soon.
Victoria
02 november 23:03 from emily linda:
Dear:
Thanks for your mail
The Chinese Customs told us. For free the packages. We only have two weeks. After that they will confiscate the pacakes. That we will all lose. Our items and your payment, so please just pay the duty. After you pay the duty, we will make sure the package right way to your home. This is our first case, i really appreciate your understand.
Looking forward
11/3, from victoria
Dear Linda,
You can retrieve the package, I know that for a fact. You have to understand my point of view. You do not process payments through paypal, so there's no guarantee that I even receive my order. I am sure that I am not your only case who has to pay the levy duty as you have been doing the free shipping item for a while now. And according to you Recent orders section I am not
the only person who placed an order. I request as full refund as I begin to mistrust your company.
Thank you.
03 november 06:35 from emily linda:
Dear
We can use paypal. But this is our frist business so in our company we only use bank transfer and western union. And in your next order you can use paypal. You know about paypal we had do it past someone recive our product but don't pay it. We lost a lot of money. So i mean we can use paypal but not in our frist business
hope you can understand us
thanks
11/3 from victoria
Dear LInda,
I have checked with the customs and I should only pay 20% of tax duty for the cost of the Ipad, and not 50% as you suggest. You are trying to scam me, so I am not happy to pay this! This is my first business with you and it already looks wrong! The last thing I want is to loose £247 pounds and another £120 and not even receive my order. I would not mind to pay 20% of duty customs, but only when I receive my order. I have already risked by transfering you the money through western union, not risking again until I receive the order!
Thank you
03 november 21:10 from emily linda:
Dear Victoria baguel
Thanks for your mail
1: check the china customs document. They want 50% tax. Not us. You must to know about this
2: we know this is our frist business so you think we are trying to scam you. You are wrong my dear friend.
Please check EMS TRACKING NUMBER this document. We send a lot of product to many people. They don't have customs tax. Because i was tell you about it (The Chinese Customs told us. For free the packages. We only have two weeks)
3: if you can order other product and pay it we can pay the tax then you can recive both of them very well
So just think about it my dear then mail to us
Thanks
Linda
04 november 04:54 from victoria baguel:
Dear Linda,
I have check the duty rates and the rate on Ipads is 20%, you can see for yourself by going on this website http://www.dutycalculator.com / it says that 'ipad2, ipad 2 is duty free and has a VAT rate of 20% '. I will purchase some more products from your website, but only when I receive my first order. I cannot possibly order anymore if I haven't even received the first order yet. I do understand that you may not trust some of your customers, but you have to see it from my point of view, I need to see some sort of result before I can buy any more products. I agree to pay 20% of VAT rate, but only when I receive the order. I have ordered many items from China before and some of them were with free shipping and I never came across this problem. If you knew that this is the case you should have told your customers before taking the payment. This is how you should build you relationship with the customers and not misleading them!
Thank you
Victoria
11/7 from victoria
Dear Linda,
I have emailed to you a couple of days ago now and still have no response. Could you please let me know whether you agree with my proposal.
Thank you
Looking forward to hear from you soon.
Victoria
06 november 22:29 from emily linda:
Dear:
We have a big container there. Your Item package its one in it.
My manager called his goverment friends but they said they can't help with this. So the things now its we have to pay the tax. Then they will free our Item.
So please let me know when you get this mail.
I will really appreciate for your help!
Looking forward
11/7 from victoria
Dear Linda,
As I said I will pay the 20% tax by transferring the money through western union on the day when I receive my package. And then I will order some more items. So please let me know when my package will be dispatched.
Thank you
07 november 07:19 from emily linda:
Dear
You must pay it frist. Because your package cut down in the customs
Hope you can kown it.
By the way you can order more things. Then we will pay the tax.
So give me your ideas
Thanks
07 november 14:30 from victoria baguel:
Dear Linda,
I am sorry, but as I said I will only pay out the rest of the money on the day when I receive the package. The only reason I want to do it this way is to be on the safe side and to see whether you care about the customers and to prove that you are a genuine company. I already paid in total of £277.00 and still have not received my order. Originally when I spoke to you on through 365web you told me the package will be with me within 7 days and you never mentioned anything about the tax even though you knew that this problem will occur. I have trusted you and transferred the money even though there is no customer protection and now I believe its your turn to show your trust. As I said before you either make sure that I receive the package safely and then I pay the 20% tax or retrieve the package from the customs and give me full refund.
Waiting for your reply. Thanks
Victoria
08 november 17:11 from victoria
Dear Linda,
Have we reached an agreement then? Please let me know.
Thank you
Victoria
10 november 02:31 from victoria
Dear Linda,
Could you update me on the status of the delivery of my order please.
Thank you
Victoria
11 november 16:38 from victoria
Dear Linda,
You have not replied to my last 2 emails yet. I need to know whats happenning! Please email me back urgently.
Thank you
Victoria
12 november 15:20 from victoria
Dear Linda,
Why are you ignoring my emails? Please respond urgently.
Victoria
11/17 from victoria
Dear Linda,
I still did not get any response from you since 7th November, therefore I do not hear from you within 24 hrs I will take a legal action against your company.
Hope to hear from you soon and I hope we can resolve the problem without any drastic measures.
Victoria
17 november 07:31 from emily linda:
Dear Customers
Hope you all goes well. This is the manager of this company.
We are really sorry for contacting with you all after a so long time. Unfortunately, almost 90% of our jobs have to be suspended recently.
Because our price is very competitive than other companies, therefore, they complaint our company for it. So, we are busy undergoing the quality control and the lawyers’ letters that sent by other companies. Please wait in patient.
We are really appreciate your cooperation.
18 november 02:09 from victoria
Dear Manager / Linda,
I'm sorry to hear of you problems. Hope it all goes well for you. Could you please let me know how long I will have to wait and will I get my order or a refund?
Thank you
Victoria
21 november 15:27 from victoria
Dear Manager/Linda,
I really need to know what's is happening to my order. I appreciate the fact that you are going through some problems, but as a customer I need to know whats happening to my order or my money, therefore if I do not hear from you within the next 2 days I will have to take legal actions. It has been over 3 weeks since I have placed an order and paid you the money and yet I still got nothing. Hope we can settle this soon without extra problems.
Victoria
This was the last time I have sent them an email and I have not heard anything since.
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