Usacomplaints.com » Miscellaneous » Complaint / Review: Ameristar - Council Bluffs Heritage Buffet. #772009

Complaint / Review
Ameristar
Council Bluffs Heritage Buffet

We love the Buffet! We are so happy you changed sea food night back to Friday. For years we have been coming after Saturday night Mass... Then sea food night messed that up. Price went up, line so long (we're older), and I'm allergic to shellfish. I didn't want to pay extra for something I couldn't eat. So for a few weeks we tried the new restaurants around, but it wasn't the same.
I missed my Prime Rib and Orange Chicken, and oh my gosh, the desserts! You always had the best.
I can tell you have a different pastry chef or something major has happened. My favorite are the eclairs or anything mousse or creamy. Where has that went? And the little creamy tarts. All we get now is half-filled pudding dishes and LOTS of cupcakes.
This Saturday we came to eat and the price was $17.99. Come on, we just got to come back. I realize you had lots of people there paying that but we have been coming for years. Your loyal customers, retired customers, and the price keeps going up. You used to have Senior Discount prices, boy do we miss those days. Can't you help out the ones who just like to eat there but don't gamble?
I would like to mention one other thing. My Daughter is in Management at one of the other casinos and could comp us there. Actually, she has a fit every time we come to Ameristar. But we like it better.:)

So just keep us old Senior Citizens in mind when you are changing things again. WE liked it the way it was.
You have awesome chefs that help us out when we need it or whip me up my own plate of Orange Chicken if there isn't any.:) Great wait staff who are always kind and attentive. Sweet cashiers no matter how rushed they are, and what would Heritage Buffet be without Jerry as a host? He works rings around all the young people. All his co-workers love him. They all seem like family. Maybe that's why we like it here so much, warm and cozy like family.
Just a few things to think about.
Happy New Year!

Judy LaScala
PO Box 492
Treynor, Ia 51575
712-487-3185


Offender: Ameristar

Country: USA

Category: Miscellaneous

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