This company will screw you over.internet service is far from high-speed, it is more like dial up. Had the service from July until October. I was on the month to month plan, so I thought. When I went to cancel I was told that I would have to pay a cancellation fee because my contract was not up. I told them that I was on the month to month contract and they said that when I upgraded to the new modem it meant I signed up for a 2 year term. The upgraded modem was something they MADE you do and never told me about the contract. I also inquired about getting a return on the equipment like it says on their website and they replied that they don't buy back old equipment. I told the rep that it says so on your website and that I was looking at it right now. They said they knew nothing about it. Customer Service people are rude, don't speak english and have hardly any knowledge of what they are doing. I am still fighting this fight with this stupid company. And I have huge worthless satellite on my house! If you are looking to get high speed internet in the rural areas try a Verizon Mi-Fi. $59.99 for 5 GB usage (We never go over that). Not something for streaming games or videos online but worth checking out if you use facebook, e-mail and downloading a few songs, etc.
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