We live in a rural area where high speed internet is not available to us. We had HughesNet for less then a year when we were continually experiencing Satellite outage messages and very slow service - slower than dial-up. I spent alot of time on the phone with customer service reps who could barely be understood. After several conversations in which they had me continually resetting the modem, etc. They told me our equipment was out of date and needed to be upgraded. I asked them to upgrade the equipment and they told me that we owned the equipment and would have to purchase new equipment with a new 2 year agreement. We were not even a year into the first agreement. When I asked what it would cost to cancel the service, they told me $300.00. We have been paying $79.00 per month for service that at many times is slower than dial up. I have trouble sending any power point files, PDF files, JPEG files and Photos. Even if I try and send one at a time, we receive a message that the file is too large to send.
I would not recommend this service to anyone. Once our contract is up, we are definitely switching. This company needs to be held accountable for their failure to provide. If I performed in my job the way they performed, I would be guilty of negligence!
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