My wife and I decided to dine at Ruby 10/21 evening. RT9 South Old Bridge NJ. The host advised us there will be a 5-10 min wait. Ok. While waiting one of the couples that came after us had voiced their opinion of "why is there several empty tables yet there is a wait?" The male host has spoken to the other couple (inaudible most parts) and advised the lady it shouldn't be that long after the couple in front of you (us) is seated first.
The manager heard the conversation between the host and the couple and instructed the male host to take the concerned couple and seat them first. Soon as the couple was lead away by the host we approached the manager immediately and expressed to him our dissatisfaction with the poor choice of his to deal with the situation. He did acknowledge our concern and stated " we do have a table for you."
Well it was a bit too late. We made him aware that do to his poor choice we will never frequent the place ever again. It was the final drop in the bucket, The place was no longer appealing since the quality of both service and food was degrading little by little over time. Their salad bar that used to be great had fewer and fewer choices and no longer the freshest produce was made available.
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