I have a small chain of retail stores. Merchant Retail Supplies called one of my stores, spoke to an employee who has NO purchasing authority, and next thing I know, they've sent a case of credit card paper and a case of credit card machine cleaners to that location along with invoices to that location. None of my stores receive bills at the actual location - the bills go to my office.
Needless to say, it's been 2 months since they've made the initial call, and have sent several cases of products to the store, along with invoices - ALL UNAUTHORIZED!
I finally found out about it when I found the bills stuffed in a desk drawer. Several attempts were made to contact this company by phone, but their "voicemail system" doesn't let you leave messages nor transfer to an operator.
I've not paid these invoices, nor do I intend to. However, I want to make sure my credit does not get adversely affected.
Any suggestions on how to handle this? I've never been put in this position before.
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