This is a complaint about the services offered by E Tour & Travel, a vacation ownership broker & telemarketer. E Tour & Travel (etourandtravel.com), based in Orlando, FL is an aggressive telemarketing vacation planning organization with the intent to sell timeshares. They call and offer a vacation package that is almost too good to be true, but just pricey enough to seem legitimate.
The phone call starts with an offer to visit Orlando, Daytona Beach, and New Smyrna Beach (or other destination) for the low cost of $100. The $100 includes hotel accommodations, rental car for a week, and a voucher for two to the consumer's choice of pre-selected local attractions.
The telemarketer insists that there is no timeshare meeting required, and that you have 15 days from the receipt of the package to look it over and cancel for a full refund.
It is important to note the following: According to the documents you receive in the mail, you indeed ARE required to attend the timeshare seminars with your spouse AT ALL LOCATIONS in order to receive your vouchers that pay for the hotel accommodations and attractions. You are also required to cancel within 15 calendar days (inclusive of weekends and holidays) from the day your purchase is made in order to receive a full refund. Finally, you are only allowed 7 days in a rental car, though the accommodations can include up to 9 nights and 10 days.
My confirmation from them was dated Sept. 1, but I didn't receive the vacation planner until Sept. 12, and that's when I read the cancellation terms. I called twice, no response.
If you miss the 15-day deadline, customer service is non existent and extraordinarily rude. These are people who you DO NOT want to have access to any of your money. Customer service personnel are not E Tour employees, but rather 'affiliates'. This is a statement that is contradicted by the people actually making the calls who claim to be employees of E Tours.
I've tried to cancel, even tried to stop payment from them through my bank, only to find out they submitted it through another name. When I finally got to talk to their "Head Supervisor" I was told I was one day late of the 15-day cancellation time. I was never told about the 15-day cancellation time, nor that my spouse and I had to listen to a time-share offer. This vacation was for my daugher, and myself. The rental car, that's a laugh! I was told that the rental car would be delivered to my home, yeah, that is, if I lived in Florida. From SC, I would have to pay 60.00 plus gas. Does's this sound like free transporation? I won't be able to use this because my husband was not going. You bet they won't get me twice! Is there any way of getting my money back without retaining a lawyer? Any help is greatly appreciated.
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