To Whom It May Concern
I had a very frustrating conversation with "gina" today when I called to cancel my subscription to your lean spa cleanse and acai pills. I have only had the pills for 4 days and was notified that another bottle was on the way and I saw that my bank account had been debited 79.99. I read online that I had 30 days to have a free trial and could cancel within that time in order to have money refunded. Gina said that if the bottle was empty that I would not get a refund. This is not what it says on your website. Please confirm that when I send back my two free trial bottles that the money will be refunded to me.
Also, gina gave me the street address and the state but not the city. When i asked what the city is she said that CT is not a city. I know this because I live in the US and speak English. Please train your callers to speak English clearly and be familiar with what a "state" is so that they do not inform us that Connecticut is not a state. I told her that this conversation had been frustrating and she said "ok excellent!"
Sincerely
ivana
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