On August 1, I purchased a package where they claimed I would not have to pay long distance charges. But all calls from prisons are "collect" calls and there is no such thing as long distance charges. I never received any benefit from this. I was just charged $34.90 and have nothing to show for it. I tried to resolve with prisonerconnect, but they were rude and acted like I was stupid and didn't know how the program worked. I feel that I was completely misled & received no benefit for the $34.90 that I paid; I am just out that money.
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