Usacomplaints.com » Miscellaneous » Complaint / Review: XDating - Consumer Report. #719141

Complaint / Review
XDating
Consumer Report

I registered free, got a bunch of messages that I couldn't reply to, so I paid for a month. The messages stopped instantly. I email xdate support and demanded a refund, which they refused to do. Here is their reply:

Dear Member,

We normally don't give any refunds unless credit card fraud is involved since there are high processing costs & other costs for us involved too.

I have looked into your account and the auto renewal is turned OFF. With the current settings your membership will expire on 09-13 and automatically transfer into a free/standard account.

I can assure you there are tens of thousands of real users on our site. The proof is that people all over the world write 'thank you' emails to the help desk daily because they found someone.

However it's a fact a dating site also attracts a lot of spammers and scammers. They create fake accounts with fake information and try to collect email addresses by sending out winks or upgrade with stolen credit card information. Our fraud department blocks close to 500 users daily because of this but sadly there are always some who slip through our system.

You can always send us usernames if you see something suspicious and someone from our fraud department will look into it.

Best Regards,
XDating.com Support Team


Offender: XDating

Country: USA   State: St. Kitts   City: Basseterre
Address: DG International, Amory Building, Victoria Road
Phone: 8883330285
Site:

Category: Miscellaneous

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