Usacomplaints.com » Miscellaneous » Complaint / Review: Digital TV Express aka Info Net Products - Consumer Report. #715155

Complaint / Review
Digital TV Express aka Info Net Products
Consumer Report

They sell Digital cable Converter boxes, They told me The Digital Cable converter box would work with my cable provider, So I orderd the Box for $185 on 04/10 the check cashed on 4-18, After I called my Cable provider and told them that I orderd the box, My cable provider told me that the box would not work as they only use a special card system in there boxes, I tried calling and E-mailing Digital cable Express after calling my cable company, They would not respond to my e-mail or return my phone calls, Not until 5/18 over the phone, They told me they were having trouble with suppying product and at the same time i told them that my cable company told me that the box would not work on there system, again he told me it would, but i told them I wanted my full refund money back, and we both agreed to a full refund of $185, After that date I would e-mail asking where my refund was on 6/6 with no reply, so i called the sales line only to get a run around with them saying "the checks were sent out", "give it a few more days to arrive"We only send checks out the first of every month", They miss lead you thinking your refund is on its way, Once again i phoned them and a Jay Dee asked me if i would except half of my refund owed to me, I told Jay Dee No that I would only except my full refund of $185, On 08/08 I received a postal money order from them in the amount of only $50, I e-mailed them telling them I want my full refund of $185 and will not except the $50 of them, They e-mailed me back saying, Sent the $50 back to them and they will send me the Digital cable converter, I again told them I no longer want there box as we already agreed of a full refund amount and to send me my full amount of $185 or the Balance owed of $130.


Offender: Digital TV Express aka Info Net Products

Country: USA   State: Arizona   City: Prescott   ZIP: 86301-3804
Address: 303 E Gurley St. , #215
Phone: 6024123130

Category: Miscellaneous

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