1. On July 6 I purchased an "Unlimited Lifetime Membership". When I attempted to register to download a bestseller, I got the message: User name in use." I wrote to Support, but have not received a response as of July 25 9:55 pm PST.
2. On the same date when I attempted to use the second of the usernames to register to download the same bestseller, I received the same message, plus I received the message that my email address is not associated with any account. I wrote to Support again, and have not received a response as of July 25 9:55 PM PST.
3. The advertised "Bestsellers" all have the usual Barnes and Noble prices for downloading rather than having no further charges as promised, and as mentioned in #1 and #2 above, I cannot download from my service since my username/password/email address is not accepted.
4. Their website claims a 60 day refund policy, but three requests have been ignored as of today, July 25 9:55 PM PST. I wrote emails to Support on July 9, July 14, July 19, and again today, July 25.
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