Kind Attn: Mr. Koo Bon-joon (Vice Chairman & CEO)
REF: Complaint No. C1093004981 dtd 30/Sept/10
Dear Sir,
With much regret i would like to bring to your notice of the poor after sales services been rendered by your company's Calcutta, India office, bearing complaint reference number C1093004981. I am sorry to inform you that I was highly disappointed by the Service provided by your company. The above complaint was made on 30th Sept'2010 (againt 32 inch LCD Jazz Theatre model) afterwhich the service engineer advised us of replacement of 32 inch LCL panel. Since the product was within the waranty period i was assured that the panel will be changed within 6 days (i. E within 08th Oct'10). But with our utter distress, i would like to inform you that till date (i. E 23rd Oct'2010) the replacement did not take place. Everytime i'am informed that the spares not available at Calcutta office & the replacement panel is in transit. Sir, in this fast moving world that we live in - how long does it take for the panel to reach Calcutta???
I have never had the occasion to complain about your services in the past and in view of such a good track record, however the lacklasture shown by your Calcutta, India counterpart Customer service office has been a big letdown. Today i regret for spending a huge money on a LG product where alternative oprtions were readily available in the market. My bitter experience with LG after sales services will withhold me from advising friends & relatives to buy a LG product.
Sir, I hope you look into the matter and ensure prompt actions are taken.
Thanking You,
Sincerely,
Kaushik Dutta
HP: 91-9831273845
Tel: 91-33-23298952
Add: "SUNRISE ESTATE" 14C, RADHANATH CHOUDHURY ROAD BLOCK C, FLAT 301 CALCUTTA - 700015 WEST BENGAL, INDIA
E-mail: [email protected]
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