Immuno labs told me back in that if they did allergy testing I would only be charged $355.00. If they were to file to insurance on my behalf they would bill insurance company $910, but my expense would only be $355. This was regardless if it was applied to deductible, co-insurance or if carrier did not pay at all. I was informed that this was the protocol because they had lost their contract with BC/BS. To further verify this NEW information I had contacted my physician’s office and they too were informed by their sale rep that this was correct.
So I stated to bill my carrier BC/BS. After my carrier processed the claim, which they only paid around $100, Immuno Labs started to send me statements each month for the balance of $455. I have called numerous of times, and was informed to disregard the bill because the adjustment has not been approved by manager. So it’s been over 5 months, and now I'm getting collection notices, so I called company again and spoke with a supervisor by the name of Shirley Jones. She was not very helpful and was very rude. She stated that I must have understood the policy wrong and that the balance would be due! Also in our conversation she stated that if I do not pay this bill, my account would be transferred to collections. To my shock and amazement I did not believe what she was telling me. Now you guys have lied not only to me but my physician’s office too!
If this was not the protocol stated to me I wouldn’t have gotten the test done for $910. The integrity of this company has definitely changed in my eyes. At this point my physician’s office has pulled out their business, due to many other patient complaints. Anyone out there looking to use this lab for food allergy testing, please be aware they to not practice what they preach.
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